.customer-recovery-layer{position:fixed;z-index:2147483250;inset:0;display:grid;place-items:center;padding:24px;background:rgba(17,43,47,.58);font-family:system-ui,-apple-system,"Segoe UI","Microsoft YaHei",sans-serif}.customer-recovery-dialog{display:flex;flex-direction:column;width:min(820px,calc(100vw - 48px));max-height:min(760px,calc(100vh - 48px));overflow:hidden;border:1px solid #c9dcde;border-radius:14px;color:#29494e;background:#f4f8f8;box-shadow:0 24px 70px rgba(16,48,52,.3)}.customer-recovery-header{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:15px 18px;color:#fff;background:linear-gradient(115deg,#2e8883,#276f75)}.customer-recovery-header h2{margin:2px 0 0;font-size:20px}.customer-recovery-eyebrow{font-size:11px;letter-spacing:.14em;opacity:.82}.customer-recovery-close{display:grid;place-items:center;width:36px;height:36px;padding:0;border:1px solid rgba(255,255,255,.42);border-radius:8px;color:#fff;background:rgba(255,255,255,.1);font:600 20px/1 inherit;cursor:pointer}.customer-recovery-close:disabled{cursor:not-allowed;opacity:.45}.customer-recovery-steps{display:grid;grid-template-columns:repeat(3,1fr);margin:0;padding:0 18px;list-style:none;border-bottom:1px solid #d7e4e5;background:#fff}.customer-recovery-steps li{position:relative;padding:14px 8px 12px;color:#819295;text-align:center;font-size:12px}.customer-recovery-steps li:before{content:attr(data-step);display:inline-grid;place-items:center;width:22px;height:22px;margin-right:7px;border:1px solid #c6d7d8;border-radius:50%;font-weight:700}.customer-recovery-steps li.is-current{color:#236d6d;font-weight:700}.customer-recovery-steps li.is-current:before{color:#fff;border-color:#2b817e;background:#2b817e}.customer-recovery-steps li.is-complete:before{content:'✓';color:#247568;border-color:#a9d7cc;background:#e4f5ef}.customer-recovery-message{padding:9px 18px;border-bottom:1px solid #cce5dd;color:#26685f;background:#e7f5f0;font-size:12px}.customer-recovery-message.is-error{color:#873d3d;border-color:#eccccc;background:#fff1f1}.customer-recovery-body{min-height:240px;padding:18px;overflow:auto}.customer-recovery-loading{margin:72px auto;text-align:center;color:#6d8589}.customer-recovery-intro,.customer-recovery-plan,.customer-recovery-checks,.customer-recovery-confirm,.customer-recovery-empty,.customer-recovery-progress{padding:16px;border:1px solid #d8e5e6;border-radius:10px;background:#fff}.customer-recovery-intro strong{display:block;color:#245e63;font-size:15px}.customer-recovery-intro p,.customer-recovery-empty p{margin:7px 0 0;color:#6b8084;font-size:12px;line-height:1.6}.customer-recovery-options{display:grid;gap:9px;margin-top:13px}.customer-recovery-option{display:grid;grid-template-columns:auto minmax(0,1fr);align-items:center;gap:12px;padding:12px;border:1px solid #d9e5e6;border-radius:9px;background:#fff;cursor:pointer}.customer-recovery-option:has(input:checked){border-color:#46a29a;box-shadow:0 0 0 2px rgba(70,162,154,.12)}.customer-recovery-option input{width:17px;height:17px;accent-color:#287e7b}.customer-recovery-option-content,.customer-recovery-option-title,.customer-recovery-option-meta{display:flex;min-width:0}.customer-recovery-option-content{flex-direction:column;gap:6px}.customer-recovery-option-title{align-items:center;justify-content:space-between;gap:10px}.customer-recovery-option-title strong{font-size:13px}.customer-recovery-option-title em{padding:4px 7px;border-radius:999px;color:#2c7371;background:#e8f5f2;font-size:10px;font-style:normal}.customer-recovery-option-meta{gap:16px;color:#6f8588;font-size:11px}.customer-recovery-option-digest{color:#8a999b;font-size:10px}.customer-recovery-actions{display:flex;justify-content:flex-end;gap:9px;margin-top:16px}.customer-recovery-primary,.customer-recovery-secondary{min-height:38px;padding:8px 15px;border-radius:7px;font:600 12px/1.2 inherit;cursor:pointer}.customer-recovery-primary{border:1px solid #287c7e;color:#fff;background:#287c7e}.customer-recovery-secondary{border:1px solid #bdd2d3;color:#2c6a6c;background:#fff}.customer-recovery-primary:disabled,.customer-recovery-secondary:disabled{cursor:not-allowed;opacity:.5}.customer-recovery-plan h3,.customer-recovery-checks h3,.customer-recovery-confirm h3,.customer-recovery-progress h3{margin:0 0 10px;color:#245e63;font-size:15px}.customer-recovery-impact{margin:0 0 13px;padding:10px 11px;border-left:4px solid #d68c34;color:#78501f;background:#fff7e9;font-size:12px;line-height:1.6}.customer-recovery-plan-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}.customer-recovery-field{padding:9px 10px;border:1px solid #e2eaeb;border-radius:7px;background:#f9fbfb}.customer-recovery-field span,.customer-recovery-field strong{display:block;overflow-wrap:anywhere}.customer-recovery-field span{margin-bottom:4px;color:#7b8e91;font-size:10px}.customer-recovery-field strong{font-size:12px}.customer-recovery-checks,.customer-recovery-confirm{margin-top:12px}.customer-recovery-check{display:grid;grid-template-columns:auto minmax(100px,.5fr) minmax(0,1fr);align-items:center;gap:9px;padding:9px 0;border-top:1px solid #e5ecec}.customer-recovery-check-state{padding:3px 6px;border-radius:999px;font-size:10px}.customer-recovery-check p{margin:0;color:#697f83;font-size:11px}.customer-recovery-check.is-passed .customer-recovery-check-state{color:#23705d;background:#dff2ea}.customer-recovery-check.is-warning .customer-recovery-check-state{color:#855c22;background:#fff0d5}.customer-recovery-check.is-failed .customer-recovery-check-state{color:#8c3e3e;background:#ffe5e5}.customer-recovery-confirm>p{margin:0 0 11px;color:#7a4a35;font-size:12px}.customer-recovery-confirm label{display:grid;gap:6px;color:#536d71;font-size:12px}.customer-recovery-confirm input{box-sizing:border-box;width:100%;height:40px;padding:0 11px;border:1px solid #c8d9da;border-radius:7px;color:#294d53;background:#fff;font:inherit}.customer-recovery-confirm input:focus{outline:2px solid rgba(42,132,126,.2);border-color:#2a847e}.customer-recovery-empty{text-align:center}.customer-recovery-empty-copy{color:#7c8d90;font-size:12px}.customer-recovery-progress{text-align:center}.customer-recovery-progress-indicator{width:42px;height:42px;margin:5px auto 14px;border:4px solid #d9e8e8;border-top-color:#2d8581;border-radius:50%;animation:customer-recovery-spin .9s linear infinite}.customer-recovery-progress-indicator.is-success,.customer-recovery-progress-indicator.is-failed{display:grid;place-items:center;border:0;animation:none}.customer-recovery-progress-indicator.is-success:after{content:'✓';color:#fff;font-size:24px}.customer-recovery-progress-indicator.is-success{background:#2e8b73}.customer-recovery-progress-indicator.is-failed:after{content:'!';color:#fff;font-size:25px}.customer-recovery-progress-indicator.is-failed{background:#b95858}.customer-recovery-progress p{color:#687e82;font-size:12px;line-height:1.6}.customer-recovery-progress .customer-recovery-primary{margin-top:8px}@keyframes customer-recovery-spin{to{transform:rotate(360deg)}}@media(max-width:760px){.customer-recovery-layer{align-items:stretch;padding:0}.customer-recovery-dialog{width:100%;max-height:none;border:0;border-radius:0}.customer-recovery-plan-grid{grid-template-columns:1fr 1fr}.customer-recovery-check{grid-template-columns:auto 1fr}.customer-recovery-check p{grid-column:2}.customer-recovery-option-title{align-items:flex-start;flex-direction:column}.customer-recovery-option-meta{flex-direction:column;gap:2px}}